Eaton’s Distributed IT Performance Management (DITPM) software is a powerful tool that allows you to monitor power devices such as uninterruptible power supplies (UPSs) and power distribution units (PDUs), as well as generators and larger PDUs with breaker panels, regardless of their location. This enables you to know what’s happening across your distributed infrastructure—from a few locations to thousands. 

With our DITPM software, you’ll know what’s happening with the UPSs and PDUs across your distributed infrastructure with meaningful real-time alerts prioritized by severity, no nuisance alarms—so you’re only alerted when there’s a critical issue and escalation when alarms aren’t acknowledged to ensure critical issues are addressed.

The software also allows you to quickly troubleshoot and resolve equipment issues. With our software, you can:

• Remotely control rackmount PDU outlets and rackmount UPS load segments—regardless of the vendor.
• Automate device response and/or shutdown during critical power events or environmental stress conditions, like high temperature.
• Reduce truck rolls and the need for on-site, non-IT staff to help troubleshoot equipment issues.
• Have 24/7 insight into equipment performance, enabling you to remotely power cycle devices and remotely diagnose and take proactive corrective action when needed, like replacing a UPS battery that’s low.

And if you’re an Eaton hardware customer, you can remotely push firmware updates or configuration changes in bulk to your rackmount PDU and rackmount UPS network cards in minutes. This eliminates the need for updates to be made in-person and will help keep your organization safer from cybersecurity vulnerabilities.

Visit our product page to see an overview of what’s included.

We offer two versions of DITPM software: Essential and Advanced. A side-by-side comparison of the features is available in our product comparison guide. 

Extensions are also available to add even more capabilities to the software. This includes a business intelligence dashboard, white label branding, non-core device monitoring and third-party integrations, such as Service Now and RF Code Centerscape.

As the name might imply, DITPM Essential provides the core tools needed to monitor and manage assets across multiple sites. This includes bulk device management, asset monitoring, alarms and notifications, reporting tools (including more than 30 out-of-the-box report templates and user-defined reports), IT automations and cybersecurity features. 

DITPM Advanced provides additional capabilities, such as visual rack building, location and floorplan studio, smart alarm configurations, power infrastructure cabling, map with navigation tree, trend charts that include predictive analytics, capacity planning and more. 

We have defined two device types for DITPM: core and non-core.

Core devices support power, cooling and space (racks). One DITPM license supports one core device. If you would like to connect more than one device to DITPM, you will need to purchase a DITPM license for each core device. Every rack also requires a core license. So, if you’d like to support 10 UPSs and three racks with DITPM, you would need to purchase 13 DITPM perpetual or subscription licenses.

Any device that does not perform a power, cooling or space function, such as a door lock or video camera, is considered a non-core device. Non-core devices can be added to DITPM at no cost for asset management, viewing 3D rack elevations and cable mapping. If you would like to monitor a non-core device with DITPM, you will need to purchase the monitored device extension, Brightlayer Extension Monitored Device, for each non-core device.

To enable DITPM IT automations, you must purchase the IT automations extension, Brightlayer Extension IT Automation Host Device, for each host server. The IT automation extension does not limit the number of virtual machines or IT automations supported by a host server.

Our model library includes more than 30,000 models of devices from hundreds of manufactures across hundreds of device types. If a device is not currently included in our model library but utilizes a common communication protocol such as SNMP, MODBUS or BACnet, we will create a model for that device (requires annual support).

The easiest and most common method for installing our software is direct deployment to a server in your virtual environment via our Open Virtualization Format (OVF). The software can also be installed on a traditional server or via a cloud implementation.

Eaton offers professional services for all of our software offerings—ranging from a few hours of remote assistance to full, on-site implementation and training. Regardless of the number of hours purchased, all work will be completed by an Eaton software specialist.

Eaton software is purchased the same way Eaton hardware is purchased—through an Eaton reseller. If you don’t already have a reseller partner, you can find one in your area by using our channel partner locator tool. 

Eaton’s product maintenance and support services include technical support via our online support portal, where customers can view product documentation and videos, search our knowledgebase, download software updates, and open, view and manage cases.

Phone support is available from our Eaton Care team at 877-386-2273, option 2, option 9.